Privacy Policy

We collect information to provide a secure, customized, and smooth shopping experience. The information may be collected directly from you, automatically from your device, or from third-party partners.

We never sell your data. We only share it with trusted partners under strict confidentiality.

Protecting your personal information is our highest priority. Flint & Thread (India) Private Limited implements comprehensive, multi-layered data protection measures using industry-leading security technologies, best practices, and continuous monitoring to safeguard your data against unauthorized access, data breaches, cyberattacks, and other security threats. We employ a defense-in-depth security strategy that combines technical, administrative, and physical security controls to protect your information at every level.

Our security measures are regularly updated, tested, and enhanced to address evolving threats and maintain the highest standards of data protection. We comply with international security standards and best practices, and we continuously invest in security infrastructure, technologies, and expertise to protect your information.

We use industry-grade security including:

• SSL/TLS Encryption: End-to-end encryption using Secure Sockets Layer (SSL) and Transport Layer Security (TLS) protocols (TLS 1.2 and above) to encrypt all data transmitted between your device and our servers. This ensures that your information cannot be intercepted or read during transmission. We use 256-bit encryption for maximum security.
• Data Encryption at Rest: All sensitive data stored in our databases and storage systems is encrypted at rest using Advanced Encryption Standard (AES-256) encryption. This protects your information even if physical storage media is compromised.
• Firewalls & Network Security: Advanced firewall systems, intrusion detection systems (IDS), intrusion prevention systems (IPS), and network segmentation to protect our network infrastructure from external threats, unauthorized access, and cyberattacks. We implement both hardware and software firewalls with strict access control rules.
• 24×7 Security Monitoring: Continuous, round-the-clock security monitoring using Security Information and Event Management (SIEM) systems, automated threat detection, real-time alerting, and security operations center (SOC) monitoring to detect and respond to security threats immediately.
• Secure Servers & Infrastructure: Secure, hardened servers hosted in certified data centers with physical security controls, environmental controls, redundant power systems, and disaster recovery capabilities. We use cloud infrastructure providers that meet international security standards including ISO 27001, SOC 2, and other certifications.
• Two-Factor Authentication (2FA) Support: Multi-factor authentication options including SMS-based OTP, email-based verification, authenticator app support, and biometric authentication (where available) to add an extra layer of security to account access and sensitive operations.
• Regular Security Audits: Comprehensive security audits, vulnerability assessments, penetration testing, and security reviews conducted by internal security teams and independent third-party security firms. We perform regular security assessments to identify and remediate vulnerabilities.
• Access Controls & Authentication: Role-based access control (RBAC), strong password requirements, password hashing using bcrypt/argon2, session management, privilege escalation controls, and regular access reviews to ensure only authorized personnel can access sensitive data.
• Secure Coding Practices: Secure software development lifecycle (SDLC), code reviews, security testing, input validation, output encoding, and protection against common vulnerabilities (OWASP Top 10) to ensure our applications are secure by design.
• DDoS Protection: Distributed Denial of Service (DDoS) protection, traffic filtering, rate limiting, and network-level protections to prevent service disruptions and ensure platform availability.
• Data Backup & Disaster Recovery: Regular automated backups, encrypted backup storage, off-site backup replication, disaster recovery plans, and business continuity measures to ensure data availability and recovery in case of incidents.
• Vulnerability Management: Regular vulnerability scanning, patch management, security updates, and timely remediation of identified security vulnerabilities to maintain a secure environment.
• Security Incident Response: Comprehensive incident response plans, security breach notification procedures, forensic investigation capabilities, and rapid response teams to quickly detect, contain, and remediate security incidents.
• Employee Security Training: Regular security awareness training for employees, security policies and procedures, background checks for personnel with access to sensitive data, and strict confidentiality agreements to ensure human security.
• Third-Party Security Assessments: Security assessments of third-party service providers, vendor security reviews, and contractual security requirements to ensure our partners maintain appropriate security standards.
• Compliance & Certifications: Compliance with international security standards including ISO 27001 (Information Security Management), PCI-DSS (for payment data), and adherence to security best practices and frameworks.

Additional Security Measures:

• Tokenization: Sensitive data is tokenized where possible, replacing actual sensitive values with secure tokens to reduce exposure risk
• Data Masking: Sensitive data is masked in non-production environments and logs to prevent accidental exposure
• Secure API Endpoints: All API endpoints are secured with authentication, authorization, rate limiting, and encryption
• Security Headers: Implementation of security headers (HSTS, CSP, X-Frame-Options, etc.) to protect against common web vulnerabilities
• Logging & Audit Trails: Comprehensive logging of security events, access attempts, and system activities for security monitoring and forensic analysis
• Physical Security: Physical security controls at data centers including access controls, surveillance, and environmental protections
• Security Testing: Regular security testing including penetration testing, vulnerability scanning, code analysis, and security assessments

Security Incident Response: In the unlikely event of a security incident or data breach, we have comprehensive incident response procedures in place. We will immediately investigate the incident, take steps to contain and remediate the threat, notify affected users as required by law, and report the incident to relevant authorities. We will also take measures to prevent similar incidents in the future and provide support to affected users. If you suspect a security issue or notice any suspicious activity, please contact us immediately at support@flintandthread.com or call +91-9063499092.

Cookies and similar tracking technologies are small text files or data stored on your device that help us provide you with a secure, personalized, and efficient shopping experience. Cookies enable our platform to remember your preferences, maintain your session, analyze platform usage, and deliver relevant content. We use cookies in compliance with applicable laws and with respect for your privacy choices.

This section provides detailed information about the types of cookies we use, their purposes, how they enhance your experience, and how you can manage your cookie preferences. For comprehensive information about our cookie practices, please also refer to our dedicated Cookies Policy page.

Types of cookies used:

• Essential Cookies (Authentication & Security): These cookies are strictly necessary for the platform to function and cannot be disabled. They enable core functionality such as user authentication, session management, security features, shopping cart functionality, and fraud prevention. Essential cookies include session cookies that maintain your login state, security tokens for authentication, and cookies that remember your basic preferences during a session. Without these cookies, you would not be able to log in, make purchases, or use essential platform features.
• Performance Cookies (Speed & Optimization): These cookies help us understand how visitors interact with our platform, identify performance issues, and optimize website speed and functionality. They collect information about page load times, error rates, navigation patterns, and user interactions to help us improve platform performance, fix bugs, and enhance user experience. Performance cookies are typically aggregated and anonymized, and they do not personally identify you.
• Advertising Cookies (Relevant Ads): These cookies are used to deliver relevant advertisements, measure advertising effectiveness, and personalize marketing content. They track your browsing behavior, interests, and interactions to show you advertisements for products and services that may be of interest to you. Advertising cookies also help us limit the number of times you see the same advertisement and measure the effectiveness of our marketing campaigns. You can opt-out of advertising cookies through your account settings or browser preferences.
• Analytics Cookies (User Behavior Analysis): These cookies help us analyze how users interact with our platform, which pages are most popular, how users navigate through the site, and what features are most used. Analytics cookies provide insights that help us improve platform design, optimize user flows, enhance functionality, and make data-driven decisions. The information collected is typically aggregated and anonymized to protect your privacy.
• Functional Cookies (Preferences & Customization): These cookies remember your preferences, settings, and choices to provide a personalized experience. They remember your language preferences, currency selection, display settings, location preferences, and other customizations so you don't have to set them every time you visit. Functional cookies enhance your experience by making the platform more convenient and tailored to your preferences.
• Social Media Cookies: These cookies are set by social media platforms when you interact with social features on our platform, such as social login, social sharing buttons, or embedded social media content. They enable social media functionality and may track your activity across websites for advertising purposes. These cookies are controlled by the respective social media platforms, and you can manage them through your social media account settings.

How Cookies Enhance Your Experience:

• Session Management: Cookies maintain your login session, keep you logged in as you navigate the platform, and remember your authentication state
• Shopping Cart Persistence: Cookies remember items in your shopping cart across page visits and browser sessions
• Personalization: Cookies enable personalized content, product recommendations, and customized experiences based on your preferences
• Performance Optimization: Cookies help us identify and fix performance issues, optimize page load times, and improve overall platform speed
• Security: Cookies help detect and prevent fraud, verify user identity, and protect against unauthorized access
• Convenience: Cookies remember your preferences and settings, saving you time and making your experience more convenient

Cookie Duration:

• Session Cookies: Temporary cookies that are deleted when you close your browser. These are used for session management and temporary preferences
• Persistent Cookies: Cookies that remain on your device for a specified period (days, weeks, or months) or until you delete them. These remember your preferences across sessions
• First-Party vs. Third-Party Cookies: First-party cookies are set by our platform, while third-party cookies are set by external service providers (such as analytics or advertising partners). We use both types, and you can manage them through browser settings or our cookie preference center

Managing Your Cookie Preferences:

• Browser Settings: You can control cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies, delete existing cookies, or receive notifications when cookies are set. However, blocking essential cookies may affect platform functionality
• Cookie Preference Center: We provide a cookie preference center (where available) that allows you to manage your cookie preferences and opt-out of non-essential cookies while keeping essential cookies enabled
• Opt-Out Tools: You can use industry-standard opt-out tools such as the Digital Advertising Alliance's opt-out page, Network Advertising Initiative opt-out, or your device's advertising ID settings to opt-out of targeted advertising cookies
• Mobile Device Settings: On mobile devices, you can manage cookies and tracking through your device's privacy settings, advertising ID settings, and app-specific privacy controls
• Account Settings: You can manage certain cookie-related preferences through your account settings, including marketing preferences and personalization settings

Third-Party Cookies & Tracking: We work with third-party service providers who may set cookies on our platform for analytics, advertising, and other purposes. These third-party cookies are subject to the privacy policies of the respective service providers. We recommend reviewing their privacy policies to understand how they use cookies and tracking technologies. You can opt-out of many third-party cookies through browser settings or industry opt-out mechanisms. For more detailed information about our cookie practices, please visit our Cookies Policy page.

We may update this Privacy Policy and Terms & Conditions periodically to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. We are committed to keeping you informed about how we collect, use, and protect your personal information, and we will notify you of any material changes to this policy.

This section explains how we handle policy updates, how we notify you of changes, and what your rights are when policies are updated. We encourage you to review this policy periodically to stay informed about our privacy practices and terms of service.

When We Update This Policy:

• Legal or Regulatory Changes: We may update this policy to comply with new laws, regulations, or legal requirements, such as changes to data protection laws, consumer protection regulations, or industry standards
• Service Changes: When we introduce new services, features, or functionalities, we may update this policy to explain how we collect and use information related to those new services
• Business Changes: If we undergo business changes such as mergers, acquisitions, or restructuring, we may update this policy to reflect new ownership or operational structures
• Technology Changes: As we adopt new technologies, data processing methods, or security measures, we may update this policy to reflect these changes
• User Feedback: Based on user feedback, questions, or concerns, we may clarify or expand certain sections of this policy to provide better transparency
• Best Practices: We may update this policy to align with industry best practices, security standards, or privacy frameworks

How We Notify You of Changes:

• Email Notification: For material changes that significantly affect your rights or how we use your information, we will send you an email notification to the email address associated with your account. The email will highlight the key changes and provide a link to the updated policy
• In-App/Platform Notification: We may display a prominent notification on our platform or mobile app when significant policy changes are made, alerting you to review the updated policy
• Policy Page Updates: All policy changes will be reflected on this page with an updated "Last Updated" date at the top of the policy. We recommend checking this page periodically for updates
• Account Dashboard: We may display policy update notifications in your account dashboard or settings page, ensuring you are aware of important changes
• Social Media & Communications: For major policy changes, we may announce updates through our social media channels, newsletters, or other communication channels
• Effective Date: Each policy update will include an effective date, indicating when the changes take effect. Your continued use of our platform after the effective date constitutes acceptance of the updated policy

What Constitutes Material Changes:

• New Data Collection: If we start collecting new types of personal information or collect information for new purposes
• Data Sharing Changes: If we change how we share your information with third parties, including new categories of third parties or new sharing purposes
• User Rights Changes: If we modify your rights regarding your personal information or how you can exercise those rights
• Security Changes: If we make significant changes to our security practices or data protection measures
• Retention Changes: If we change how long we retain your personal information
• Legal Basis Changes: If we change the legal basis for processing your personal information

Your Rights When Policies Change:

• Review Changes: You have the right to review all policy changes and understand how they affect your privacy and rights
• Ask Questions: You can contact us at any time to ask questions about policy changes or request clarification on how changes affect you
• Withdraw Consent: If policy changes affect your consent for certain data processing activities, you may withdraw your consent as described in the "Your Rights" section
• Account Deletion: If you do not agree with policy changes, you have the right to deactivate or delete your account and request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: You can opt-out of certain data processing activities that may be affected by policy changes, such as marketing communications or personalized advertising
• Lodge Complaints: If you believe policy changes violate your rights or applicable laws, you can lodge a complaint with relevant data protection or consumer protection authorities

Policy Version History:

• Version Control: We maintain a version history of policy changes, including effective dates and summaries of key changes. You can request access to previous versions of this policy by contacting us
• Change Summaries: For significant updates, we may provide a summary of changes highlighting what has been added, modified, or removed from the previous version
• Last Updated Date: The "Last Updated" date at the top of this policy indicates when the most recent changes were made. This helps you identify if you have reviewed the latest version
• Archive: Previous versions of this policy may be archived and made available upon request for reference purposes

Continued Use After Changes:

• Acceptance: Your continued use of our platform, services, or website after policy changes become effective constitutes your acceptance of the updated policy
• Notification Period: We typically provide advance notice (usually 7-30 days) before material policy changes take effect, giving you time to review and understand the changes
• Opt-Out Period: If you do not agree with policy changes, you have a reasonable period to opt-out, delete your account, or take other actions before the changes take effect
• Grandfathering: In some cases, we may grandfather certain practices for existing users, meaning existing users may continue under previous terms for a transition period, while new users are subject to updated terms

Contact for Policy Questions: If you have questions about policy changes, need clarification on updated terms, or want to request a previous version of this policy, please contact our Data Protection Officer at support@flintandthread.com or call +91-9063499092. We are committed to transparency and will help you understand any changes to this policy.

Creating an account on our platform enables you to access various services, make purchases, manage orders, and enjoy a personalized shopping experience. This section outlines your responsibilities, rights, and obligations regarding account creation, management, and security. By creating an account, you agree to comply with these terms and accept full responsibility for all activities conducted through your account.

Account security is a shared responsibility between you and us. While we implement robust security measures to protect your account, you must also take appropriate steps to safeguard your account credentials and report any suspicious activities immediately. Failure to maintain account security may result in unauthorized access, financial loss, or account suspension.

Account Creation Requirements:

• Age Requirement: You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into binding agreements
• Accurate Information: You must provide accurate, current, and complete information during account registration, including your name, email address, phone number, and other required details. Providing false, misleading, or inaccurate information may result in account suspension or termination
• Valid Email Address: You must provide a valid, active email address that you have access to. We use your email address for account verification, important notifications, order confirmations, and password resets
• Unique Account: Each user is permitted to create only one account. Creating multiple accounts may result in suspension or termination of all associated accounts
• Account Verification: We may require you to verify your email address, phone number, or identity before your account is fully activated. Failure to complete verification may limit account functionality
• Legal Capacity: You must have the legal capacity to enter into contracts and use our services in accordance with applicable laws in your jurisdiction

Account Security & Credentials:

• Password Confidentiality: You are solely responsible for maintaining the confidentiality of your account password and login credentials. Never share your password with anyone, including family members, friends, or third parties
• Strong Passwords: You must create a strong, unique password that includes a combination of letters, numbers, and special characters. Avoid using easily guessable passwords such as "password123" or personal information
• Password Changes: Change your password regularly and immediately if you suspect it has been compromised. We recommend changing your password at least every 90 days
• Two-Factor Authentication: We strongly recommend enabling two-factor authentication (2FA) if available, as it provides an additional layer of security for your account
• Secure Access: Access your account only from secure devices and networks. Avoid logging in from public computers or unsecured Wi-Fi networks
• Logout: Always log out of your account when using shared or public devices to prevent unauthorized access
• Account Recovery: Keep your account recovery information (email address, phone number) up to date to facilitate account recovery in case of forgotten passwords or security issues

You Agree That:

• All Account Activities Are Your Responsibility: You are solely responsible for all activities, transactions, orders, communications, and actions that occur under your account, whether authorized by you or not. This includes purchases made, information shared, reviews posted, and any other account-related activities. You acknowledge that we are not liable for any losses or damages resulting from unauthorized use of your account
• You Will Notify Us of Unauthorized Access: You must immediately notify us if you suspect or discover any unauthorized access to your account, suspicious activities, or security breaches. Contact us immediately at support@flintandthread.com or call +91-9063499092. Prompt notification helps us take appropriate security measures and protect your account
• You Will Keep Your Information Updated: You are responsible for keeping your account information accurate, current, and complete. This includes your name, email address, phone number, shipping addresses, payment methods, and other account details. Update your information promptly whenever it changes to ensure accurate order processing, delivery, and communication
• You Will Not Impersonate Others: You must not create an account using false identity, impersonate another person or entity, or provide misleading information about your identity. Impersonation is strictly prohibited and may result in immediate account termination and legal action
• Account Transfer Prohibition: You may not transfer, sell, or assign your account to another person or entity without our prior written consent. Accounts are personal and non-transferable
• Compliance with Terms: You agree to comply with all applicable terms, conditions, policies, and laws when using your account and our services
• Account Monitoring: You acknowledge that we may monitor account activities for security, fraud prevention, and compliance purposes, and we may take action if we detect suspicious or prohibited activities

Account Restrictions & Suspension:

• Fraudulent Activities: We may restrict, suspend, or permanently ban accounts involved in fraudulent activities, including but not limited to payment fraud, identity theft, account takeover, fake reviews, or any other deceptive practices
• Policy Violations: Accounts that violate our Terms & Conditions, Privacy Policy, or any other policies may be suspended or terminated. This includes accounts used for illegal activities, harassment, spam, or abuse
• Security Concerns: We may temporarily suspend accounts if we detect security threats, suspicious activities, or potential account compromise to protect you and other users
• Multiple Accounts: Creating multiple accounts to circumvent restrictions, abuse promotions, or engage in prohibited activities may result in suspension or termination of all associated accounts
• Inactive Accounts: We may suspend or delete accounts that have been inactive for an extended period (typically 2-3 years) to maintain platform security and efficiency
• Legal Compliance: We may suspend or terminate accounts to comply with legal requirements, court orders, or regulatory directives

Account Termination:

• Voluntary Termination: You may deactivate or delete your account at any time through your account settings or by contacting us. Account deletion is permanent and cannot be undone
• Data Retention: Upon account termination, we will delete your personal information in accordance with our Privacy Policy and legal retention requirements. Some information may be retained for legal, tax, or dispute resolution purposes
• Pending Transactions: If you have pending orders, refunds, or disputes at the time of account termination, we will process them in accordance with our policies before final account closure
• Reactivation: Once an account is deleted, it cannot be reactivated. You would need to create a new account if you wish to use our services again
• Termination by Us: We reserve the right to suspend or terminate accounts that violate our terms, engage in fraudulent activities, or pose security risks, with or without prior notice

Account Support: If you need assistance with account creation, password reset, account recovery, or have questions about account management, please contact our customer support team at support@flintandthread.com or call +91-9063499092. We are here to help you manage your account securely and effectively.

Pricing and payment terms are essential aspects of your shopping experience. This section outlines our policies regarding product pricing, payment methods, taxes, fees, discounts, refunds, and all financial aspects of transactions on our platform. We are committed to transparent pricing and secure payment processing.

All prices displayed on our platform are in Indian Rupees (INR) unless otherwise specified. Prices are subject to change without notice, and the price at the time of order confirmation is the price you will be charged. We work with multiple sellers and payment processors to provide you with secure and convenient payment options.

Product Pricing:

• Clear Display: Product prices are displayed clearly on product pages, in shopping carts, and during checkout. Prices include all applicable components unless otherwise stated
• Price Changes: Product prices may change without notice due to market conditions, supplier pricing, promotions, or other factors. The price at the time of order confirmation is binding
• Currency: All prices are displayed in Indian Rupees (INR). For international transactions or foreign currency payments, conversion rates and fees may apply
• Seller Pricing: For marketplace products, prices are set by individual sellers. We do not control seller pricing but may display suggested retail prices or price ranges
• Price Matching: We do not offer price matching with other retailers. Prices on our platform are final unless otherwise stated in promotional terms
• Pricing Errors: If we discover a pricing error after you place an order, we will notify you and provide options to proceed at the correct price or cancel the order with a full refund

Taxes & Additional Charges:

• Taxes May Apply Based on Location: Applicable taxes, including Goods and Services Tax (GST), Value Added Tax (VAT), or other local taxes, will be calculated and added to your order total based on your shipping address and applicable tax laws. Tax rates vary by location, product category, and local regulations
• Tax Calculation: Taxes are calculated automatically during checkout based on your delivery address, product category, and current tax rates. The final tax amount will be displayed before you confirm your order
• Shipping Charges: Shipping charges, if applicable, will be calculated based on your delivery address, product weight, dimensions, and selected shipping method. Shipping charges are displayed separately and added to your order total
• Customs & Duties: For international orders, customs duties, import taxes, or other charges may apply and are the responsibility of the customer unless otherwise stated
• Additional Fees: Some products or services may have additional fees, such as handling charges, packaging fees, or special service fees, which will be clearly disclosed before checkout
• Tax Invoices: We provide tax invoices or receipts for all purchases, which include details of taxes charged and can be used for tax filing or reimbursement purposes

Payment Methods:

• Credit/Debit Cards: We accept major credit and debit cards (Visa, Mastercard, RuPay, American Express, etc.) through secure payment gateways. Card payments are processed securely and encrypted
• Net Banking: We support net banking from major banks in India. You can select your bank during checkout and complete payment through your bank's secure portal
• Digital Wallets: We accept payments through various digital wallets (Paytm, PhonePe, Google Pay, Amazon Pay, etc.) where available
• UPI: Unified Payments Interface (UPI) payments are accepted through supported UPI apps and services
• Cash on Delivery (COD): COD availability may vary based on your location, order value, product type, seller policies, or other factors. COD may not be available for all products, high-value orders, or certain locations. COD charges, if applicable, will be displayed during checkout
• EMI Options: Equated Monthly Installment (EMI) options may be available for eligible products and payment methods. EMI terms, interest rates, and eligibility are determined by banks or financial institutions
• Gift Cards & Vouchers: We may accept gift cards, vouchers, or promotional codes as payment methods, subject to their terms and conditions

Payment Security:

• Secure Processing: All payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your complete card numbers, CVV, or sensitive payment information
• Encryption: Payment information is encrypted during transmission using industry-standard SSL/TLS encryption
• Payment Verification: We may verify payment information or request additional verification for high-value orders or suspicious transactions to prevent fraud
• Authorization: Payment authorization is obtained from your bank or payment provider before order processing. If authorization fails, your order will not be processed
• Fraud Prevention: We employ fraud detection and prevention measures to protect against unauthorized transactions and payment fraud

Referral Bonus & Promotional Credits:

• Referral Bonus May Have Conditions: Referral bonuses, rewards, or credits may be subject to terms and conditions, including eligibility criteria, usage restrictions, expiration dates, minimum purchase requirements, or other limitations
• Bonus Terms: Referral bonuses may have specific terms regarding how they can be used, combined with other offers, or applied to orders. Please review bonus terms before use
• Expiration: Referral bonuses, credits, or rewards may expire after a certain period. Expired bonuses cannot be used or reinstated
• Non-Transferable: Referral bonuses and promotional credits are typically non-transferable and can only be used by the account holder who earned them
• Verification: We may verify referral eligibility, bonus claims, or promotional credit usage to prevent abuse or fraud
• Modification: We reserve the right to modify, suspend, or discontinue referral bonus programs or promotional credits at any time

Payment Processing & Order Confirmation:

• Order Confirmation: Your order is confirmed only after successful payment authorization or verification. You will receive an order confirmation email with order details and payment information
• Payment Authorization: For card payments, your card is authorized (not charged) at the time of order placement. The actual charge occurs when your order is shipped or ready for delivery
• Payment Failure: If payment fails, your order will not be processed. You may retry payment or use an alternative payment method
• Partial Payments: Partial payments or split payments may be available for certain orders or payment methods, subject to terms and conditions
• Payment Receipts: Payment receipts, invoices, and transaction confirmations are sent to your registered email address and are also available in your account dashboard

Refunds & Cancellations:

• Refunds Follow Standard Protocols: Refunds are processed in accordance with our refund policy, return policy, and applicable laws. Refund eligibility, timelines, and processes are outlined in our return and refund policies
• Refund Method: Refunds are typically processed to the original payment method used for the order. Refund processing times vary by payment method (typically 5-15 business days)
• Refund Amount: Refund amounts may exclude shipping charges, handling fees, or non-refundable components unless otherwise stated in our refund policy
• Cancellation: Orders can be cancelled before shipment, subject to our cancellation policy. Cancelled orders are eligible for full refunds
• Return Refunds: Returns are processed in accordance with our return policy. Refunds for returned items are issued after we receive and verify the returned product
• Dispute Resolution: Payment disputes or refund issues are resolved in accordance with our dispute resolution process and applicable consumer protection laws

Price Disputes: If you believe you were charged an incorrect price, please contact us immediately at support@flintandthread.com or call +91-9063499092 with your order number and details. We will investigate and resolve price disputes in accordance with our policies and applicable laws. We are committed to fair and transparent pricing practices.

Shipping and delivery are essential components of your shopping experience. This section outlines our shipping policies, delivery terms, tracking information, and your responsibilities regarding order delivery. We work with trusted logistics partners to ensure safe and timely delivery of your orders.

We partner with trusted courier services, logistics providers, and delivery partners to handle order fulfillment and delivery. Our shipping network includes both domestic and international carriers, and we select delivery partners based on reliability, coverage, and service quality. Delivery terms, timelines, and charges vary by location, product type, and shipping method selected.

Shipping Partners & Services:

• Trusted Courier Services: We partner with trusted courier services, logistics companies, and delivery providers with proven track records for reliability, security, and customer service. Our partners are selected based on their coverage, delivery speed, and service quality
• Multiple Shipping Options: We offer various shipping options, including standard shipping, express delivery, same-day delivery (where available), and international shipping. Shipping options and availability vary by location and product
• Shipping Charges: Shipping charges are calculated based on delivery address, product weight, dimensions, shipping method, and distance. Shipping charges are displayed during checkout before order confirmation
• Free Shipping: Free shipping may be available for orders meeting minimum purchase requirements, specific products, or promotional offers. Free shipping terms and conditions are clearly stated
• Seller Fulfillment: For marketplace orders, products may be shipped directly by sellers using their own logistics partners. Seller shipping terms and timelines may vary
• International Shipping: International shipping is available for select products and locations. International orders may be subject to customs duties, import taxes, and longer delivery times

Delivery Terms:

• Delivery Timelines Are Estimates: Estimated delivery dates and timelines provided during checkout or in order confirmations are estimates based on order processing time, shipping method, and typical delivery times. Actual delivery may vary due to various factors beyond our control
• Unexpected Delays May Occur: Delivery delays may occur due to weather conditions, natural disasters, transportation issues, customs clearance, address problems, recipient unavailability, or other unforeseen circumstances. We are not liable for delays caused by factors beyond our reasonable control
• Processing Time: Orders typically require 1-3 business days for processing before shipment, depending on product availability, order complexity, and seller fulfillment time. Processing time is separate from shipping time
• Shipping Time: Shipping time varies by shipping method, distance, and location. Standard shipping typically takes 3-7 business days, while express shipping may take 1-3 business days. International shipping may take 7-21 business days or longer
• Business Days: Delivery timelines are calculated in business days (Monday to Friday, excluding holidays). Weekends and holidays are not counted in delivery estimates
• Delivery Attempts: Delivery partners typically make multiple delivery attempts. If delivery fails after multiple attempts, packages may be returned to sender or held at a local facility for pickup

Address Requirements & Responsibilities:

• Address Must Be Correct: You are responsible for providing a complete, accurate, and deliverable shipping address. Incorrect, incomplete, or invalid addresses may result in delivery delays, failed deliveries, or additional charges
• Complete Address Information: Provide complete address details, including street address, apartment/unit number, city, state, postal code, and contact phone number. Missing information may delay delivery
• Address Verification: We verify shipping addresses for deliverability. If an address cannot be verified or is undeliverable, we will contact you to confirm or update the address
• Address Changes: You can modify shipping addresses before order shipment by contacting us. Address changes after shipment may not be possible or may incur additional charges
• Delivery Location: Ensure someone is available to receive the delivery at the specified address during delivery hours. For COD orders, the recipient must be present to make payment
• Remote or Restricted Areas: Delivery to remote locations, restricted areas, or areas with limited courier coverage may take longer or may not be possible. We will notify you if delivery to your address is not feasible

Tracking Information:

• Tracking Information Will Be Provided: Once your order is shipped, you will receive tracking information via email and SMS. Tracking details include tracking number, carrier information, and a link to track your package
• Tracking Updates: Tracking information is updated in real-time as your package moves through the delivery network. You can track your order status through your account dashboard or using the tracking link provided
• Tracking Availability: Most orders include tracking information, but some shipping methods or locations may have limited tracking capabilities. Tracking may not be available for certain low-value items or specific shipping methods
• Delivery Notifications: You will receive notifications at key stages: order confirmation, shipment confirmation, out for delivery, and delivery confirmation
• Account Dashboard: You can view order status, tracking information, and delivery updates in your account dashboard at any time
• Carrier Tracking: You can also track your package directly on the carrier's website using the tracking number provided

Delivery Process & Requirements:

• Delivery Hours: Deliveries are typically made during business hours (9 AM to 8 PM) on weekdays and Saturdays. Delivery times may vary by location and carrier
• Recipient Requirements: For COD orders, the recipient must be present to make payment. For other orders, someone should be available to receive the package, or delivery instructions should be provided
• Delivery Instructions: You can provide delivery instructions (such as leave at door, deliver to neighbor, or specific delivery time) during checkout or by contacting us. We will try to accommodate reasonable instructions
• Proof of Delivery: Delivery partners may require signature confirmation or proof of delivery for certain orders. You may be asked to sign or provide identification
• Failed Deliveries: If delivery fails due to recipient unavailability, incorrect address, or other reasons, packages may be held for pickup or returned. Additional delivery attempts or charges may apply
• Package Inspection: We recommend inspecting packages upon delivery for damage or tampering. Report any issues immediately to us and the delivery partner

Delivery Issues & Resolution:

• Delayed Deliveries: If your order is delayed beyond the estimated delivery date, contact us for assistance. We will investigate and provide updates or solutions
• Lost Packages: If your package is lost in transit, we will investigate with the delivery partner and provide replacements or refunds as appropriate
• Damaged Packages: If your package arrives damaged, contact us immediately with photos and details. We will arrange for replacement or refund
• Wrong Address Deliveries: If a package is delivered to the wrong address due to our error, we will arrange for redelivery or provide a replacement
• Undelivered Packages: If a package cannot be delivered and is returned to us, we will contact you to arrange redelivery or process a refund
• Customer Support: For any delivery-related issues, contact us at support@flintandthread.com or call +91-9063499092. We will assist you in resolving delivery problems

International Shipping:

• International Delivery: International shipping is available for select products and destinations. International orders may take longer to process and deliver
• Customs & Duties: International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the customer's responsibility unless otherwise stated
• Customs Documentation: We provide necessary customs documentation for international shipments. You may need to provide additional information or documentation for customs clearance
• Restricted Items: Some products may not be eligible for international shipping due to restrictions, regulations, or carrier limitations
• International Tracking: International shipments include tracking, but tracking updates may be less frequent or detailed compared to domestic shipments

Delivery Liability: While we work with reliable delivery partners and take measures to ensure safe delivery, we are not liable for delays, losses, or damages caused by delivery partners, weather, natural disasters, or other factors beyond our reasonable control. However, we will assist you in resolving delivery issues and work with delivery partners to ensure satisfactory resolution.

User conduct policies are essential for maintaining a safe, fair, and respectful environment for all users on our platform. This section outlines acceptable and prohibited behaviors, activities, and practices when using our services. By using our platform, you agree to comply with these conduct guidelines and applicable laws.

You must not misuse the platform, engage in prohibited activities, or violate our terms and policies. We expect all users to act responsibly, ethically, and in accordance with applicable laws and regulations. Violations of user conduct policies may result in account suspension, termination, legal action, or other consequences as outlined in this policy.

Prohibited Activities Include:

• Using Fake Addresses: Providing false, fake, or misleading addresses for orders, deliveries, or account information is strictly prohibited. This includes using addresses that don't exist, belong to others without permission, or are used to circumvent restrictions. Fake addresses may result in order cancellation, account suspension, or legal action
• Abusing Coupons: Misusing, abusing, or exploiting coupons, promotional codes, discounts, or offers is prohibited. This includes using multiple accounts to claim the same offer, sharing codes in violation of terms, using expired or invalid codes, creating fake accounts for promotions, or exploiting system errors to obtain unauthorized discounts
• Attempting Fraudulent Payments: Engaging in fraudulent payment activities, including using stolen credit cards, unauthorized payment methods, chargeback fraud, payment manipulation, or any form of payment fraud is strictly prohibited and illegal. This may result in immediate account termination, legal action, and reporting to law enforcement
• Leaving Spam or Offensive Reviews: Posting spam reviews, fake reviews, offensive content, defamatory statements, or reviews that violate our review guidelines is prohibited. Reviews must be genuine, relevant, and respectful. Spam or offensive reviews may be removed, and accounts may be suspended or terminated
• Distributing Harmful Content: Uploading, posting, sharing, or distributing harmful, illegal, offensive, or inappropriate content is strictly prohibited. This includes malware, viruses, spam, hate speech, discriminatory content, illegal materials, or content that violates intellectual property rights
• Reselling Products Without Permission: Reselling products purchased from our platform without authorization, especially in violation of manufacturer or seller terms, is prohibited. Some products may have resale restrictions, and unauthorized reselling may violate terms and applicable laws
• Account Manipulation: Creating multiple accounts to circumvent restrictions, abuse promotions, or engage in prohibited activities is not allowed. Each user should maintain only one account unless authorized
• Hacking or Unauthorized Access: Attempting to hack, breach, or gain unauthorized access to our systems, accounts, or data is illegal and strictly prohibited. This includes attempting to bypass security measures, exploit vulnerabilities, or access other users' accounts
• Interference with Platform Operations: Interfering with, disrupting, or attempting to disrupt platform operations, services, or other users' experiences is prohibited. This includes DDoS attacks, system manipulation, or any activities that harm platform functionality

Additional Prohibited Behaviors:

• Impersonation: Impersonating other users, companies, brands, or entities is prohibited. This includes creating accounts using false identities or misrepresenting your affiliation with others
• Harassment or Abuse: Harassing, threatening, abusing, or intimidating other users, sellers, or our staff is strictly prohibited. This includes verbal abuse, threats, stalking, or any form of harassment
• Intellectual Property Violations: Infringing on intellectual property rights, including copyrights, trademarks, or patents, is prohibited. This includes using copyrighted content without permission or selling counterfeit products
• Illegal Activities: Using our platform for any illegal activities, including but not limited to money laundering, drug trafficking, or other criminal activities, is strictly prohibited and will result in immediate account termination and legal action
• Data Scraping or Mining: Unauthorized data scraping, mining, or extraction of information from our platform is prohibited. This includes using automated tools to collect data without permission
• Manipulating Ratings or Reviews: Manipulating product ratings, reviews, or seller ratings through fake reviews, review manipulation, or coordinated efforts is prohibited
• Violating Terms or Policies: Violating any terms, conditions, policies, or guidelines on our platform is prohibited and may result in consequences as outlined in this policy

Acceptable Use Guidelines:

• Respectful Communication: Communicate respectfully with other users, sellers, and our customer support team. Use appropriate language and maintain professional conduct
• Accurate Information: Provide accurate, truthful, and complete information when creating accounts, placing orders, or interacting with our platform
• Genuine Reviews: Post genuine, honest, and helpful reviews based on your actual experience with products or services
• Compliance with Laws: Comply with all applicable laws, regulations, and local requirements when using our platform
• Respect Intellectual Property: Respect intellectual property rights of others, including products, content, and trademarks
• Report Violations: Report suspected violations, fraud, or abuse to us so we can investigate and take appropriate action

Consequences of Violations:

• Account Warnings: Minor violations may result in warnings, with requests to correct behavior or comply with policies
• Account Suspension: Serious or repeated violations may result in temporary account suspension, restricting access to certain features or services
• Account Termination: Severe violations, fraud, or repeated policy violations may result in permanent account termination and banning from our platform
• Order Cancellation: Orders associated with violations may be cancelled, and refunds may be denied if violations are detected
• Legal Action: Violation may result in legal action, including civil or criminal proceedings, depending on the nature and severity of the violation. We may pursue legal remedies to protect our rights, users, and platform
• Reporting to Authorities: Serious violations, especially those involving fraud, illegal activities, or criminal behavior, may be reported to law enforcement or regulatory authorities
• Financial Liability: Users who cause financial losses, damages, or harm through violations may be held financially liable for their actions
• Cooperation with Investigations: We may cooperate with law enforcement, regulatory authorities, or legal proceedings related to violations or illegal activities

Monitoring & Enforcement:

• Active Monitoring: We actively monitor platform activities, user behavior, and transactions to detect violations, fraud, or abuse
• Automated Systems: We use automated systems and technologies to detect suspicious activities, fraud patterns, and policy violations
• User Reports: We investigate reports from users, sellers, or third parties about suspected violations or abuse
• Investigation Process: When violations are detected or reported, we investigate thoroughly, gather evidence, and take appropriate action based on our findings
• Fair Enforcement: We enforce policies fairly and consistently, considering the nature, severity, and context of violations
• Appeal Process: Users may appeal enforcement actions if they believe they were incorrectly applied. Appeals are reviewed on a case-by-case basis

Reporting Violations: If you encounter violations, fraud, abuse, or suspicious activities on our platform, please report them to us immediately at support@flintandthread.com or call +91-9063499092. We take all reports seriously and investigate them promptly. Your cooperation helps us maintain a safe and trustworthy platform for everyone.

Our platform may contain links to third-party websites, services, advertisements, and integrations with external providers. This section outlines our policies regarding third-party links and services, your responsibilities when interacting with third parties, and our limitations of liability for third-party content, services, and activities.

While we may provide links to third-party websites or integrate with third-party services for your convenience and enhanced experience, we do not control, endorse, or assume responsibility for third-party content, services, products, or practices. Your interactions with third parties are subject to their terms, policies, and practices, which may differ from ours.

Third-Party Links & Websites:

• External Website Links: Our platform may contain links to external websites, including seller websites, manufacturer sites, social media platforms, payment gateways, or other third-party services. These links are provided for your convenience and information
• No Endorsement: The presence of a link to a third-party website does not constitute an endorsement, recommendation, or approval of that website, its content, products, or services. We are not responsible for the content, accuracy, or practices of external websites
• External Website Content: We are not responsible for external website content, including information, products, services, privacy practices, security measures, or terms and conditions of third-party websites. You access external websites at your own risk
• Third-Party Terms: When you visit or interact with third-party websites, you are subject to their terms and conditions, privacy policies, and practices. We recommend reviewing third-party terms before engaging with their services
• User Discretion: You should exercise caution and discretion when clicking on links to external websites. We are not liable for any damages, losses, or issues arising from your use of or interaction with third-party websites
• Link Availability: Third-party links may become unavailable, broken, or redirect to different content without notice. We are not responsible for maintaining or updating third-party links

Third-Party Services & Integrations:

• Payment Gateways: We use third-party payment gateways and processors to handle transactions. Payment processing is subject to the terms and policies of payment providers. We are not responsible for payment gateway issues, failures, or disputes
• Shipping & Logistics: We work with third-party shipping and logistics providers for order fulfillment and delivery. Delivery services are subject to carrier terms and conditions. We are not responsible for carrier delays, losses, or damages
• Social Media Integration: Our platform may integrate with social media platforms for login, sharing, or other features. Social media integrations are subject to the terms and policies of respective social media platforms
• Analytics & Advertising: We may use third-party analytics and advertising services. These services are subject to their own terms and privacy policies. Third-party cookies and tracking technologies are governed by their respective policies
• Cloud Services: We may use third-party cloud hosting, storage, or infrastructure services. Service availability and performance depend on third-party providers and their terms
• API Integrations: Our platform may integrate with third-party APIs or services. API availability, functionality, and terms are subject to third-party provider policies

Third-Party Advertisements:

• Third-Party Ads: Our platform may display third-party advertisements, sponsored content, or promotional materials. We are not responsible for third-party ads, their content, accuracy, products, services, or practices
• Advertiser Responsibility: Advertisers are responsible for their advertisements, claims, products, and services. We do not endorse, verify, or guarantee the accuracy of third-party advertisements
• Ad Interactions: Clicking on third-party advertisements may redirect you to external websites or services. Your interactions with advertisers are subject to their terms and policies
• Ad Targeting: Third-party advertisements may be targeted based on your browsing behavior, interests, or demographic information. Ad targeting is subject to third-party advertising policies and your privacy settings
• Ad Complaints: If you have concerns about third-party advertisements, you should contact the advertiser directly or use ad reporting mechanisms provided by advertising platforms
• Ad Blocking: You may use ad-blocking software, but this may affect platform functionality or your experience

Marketplace & Seller Services:

• Seller-to-Buyer Disputes (in Marketplace Models): In marketplace models where sellers list and sell products directly to buyers, we facilitate transactions but are not directly involved in seller-buyer relationships. Seller-to-buyer disputes, including product quality issues, delivery problems, or communication issues, should be resolved between the seller and buyer
• Seller Responsibility: Sellers are responsible for their products, listings, descriptions, pricing, shipping, and customer service. We are not responsible for seller actions, products, or services
• Buyer Responsibility: Buyers are responsible for reviewing product information, seller terms, and making informed purchase decisions. We are not responsible for buyer decisions or disputes with sellers
• Dispute Resolution: While we may provide dispute resolution mechanisms or assistance, we are not obligated to resolve seller-buyer disputes. Dispute resolution is subject to our policies and applicable laws
• Seller Terms: Sellers may have their own terms, policies, and practices that differ from ours. Buyers should review seller terms before making purchases
• Platform Facilitation: We provide a platform for sellers and buyers to connect and transact, but we are not a party to transactions between sellers and buyers unless explicitly stated

We Are Not Responsible For:

• Third-Party Ads: We are not responsible for third-party advertisements, their content, accuracy, products, services, claims, or practices. Advertisers are solely responsible for their advertisements
• External Website Content: We are not responsible for external website content, including information, products, services, privacy practices, security, or terms of third-party websites. You access external websites at your own risk
• Seller-to-Buyer Disputes (in Marketplace Models): We are not responsible for resolving seller-to-buyer disputes in marketplace models, although we may provide dispute resolution assistance. Disputes should be resolved between sellers and buyers
• Third-Party Terms and Policies: We are not responsible for third-party terms and policies, including privacy policies, terms of service, refund policies, or other terms of third-party providers. You are subject to third-party terms when using their services
• Third-Party Services: We are not responsible for third-party services, their availability, functionality, performance, security, or issues. Third-party service issues should be addressed with the service provider
• Third-Party Products: We are not responsible for third-party products sold by sellers or advertised by third parties, including product quality, safety, or compliance with laws
• Data Sharing with Third Parties: When you interact with third-party services or provide information to third parties, your data is subject to their privacy policies and practices. We are not responsible for how third parties handle your data
• Third-Party Security: We are not responsible for the security measures, data protection, or privacy practices of third-party websites or services. You should review third-party security and privacy practices before using their services

Your Responsibilities:

• Review Third-Party Terms: Before using third-party services or clicking on third-party links, review their terms, conditions, and privacy policies
• Exercise Caution: Exercise caution and discretion when interacting with third-party websites, services, or advertisements. Verify information and claims independently
• Protect Your Information: Be cautious about sharing personal or financial information with third parties. Review their privacy and security practices
• Report Issues: If you encounter issues with third-party services, report them to the third-party provider. We may assist with platform-related issues but are not responsible for third-party service issues
• Compliance: When using third-party services, comply with their terms and policies, as well as applicable laws and regulations

Third-Party Service Changes: Third-party services, links, and integrations may change, become unavailable, or be discontinued without notice. We are not responsible for third-party service changes or discontinuations. We may update or remove third-party links or integrations at any time. If you have questions about third-party services or links on our platform, contact us at support@flintandthread.com or call +91-9063499092.

Indemnification provisions are important legal protections that define your responsibility to compensate us for losses, damages, or expenses that arise from your use of our platform, violations of our terms, or your actions. This section outlines your indemnification obligations and the scope of your responsibility to protect us from claims and liabilities.

By using our platform, you agree to indemnify, defend, and hold harmless Flint & Thread (India) Private Limited, its affiliates, officers, directors, employees, agents, and service providers from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from your use of our platform, violation of our terms, or your actions.

You Agree to Indemnify the Company Against:

• Legal Claims Arising from Misuse: You agree to indemnify us against any legal claims, lawsuits, demands, or proceedings arising from your misuse of our platform, including but not limited to fraud, unauthorized access, abuse of services, or illegal activities. This includes claims from third parties who may be harmed by your misuse of our platform
• Violations of Terms: You agree to indemnify us against any claims, losses, or expenses arising from your violation of these Terms & Conditions, Privacy Policy, or any other terms, conditions, or policies applicable to your use of our platform. This includes violations of user conduct policies, account terms, or service terms
• Breach of Policies: You agree to indemnify us against any claims, damages, or expenses resulting from your breach of our policies, including but not limited to privacy policies, return policies, payment policies, or any other platform policies. This includes breaches that result in harm to us, other users, or third parties
• Damage to Platform Reputation: You agree to indemnify us against any claims, losses, or damages arising from actions that harm our platform's reputation, brand, or business interests. This includes defamatory statements, false reviews, malicious content, or other actions that damage our reputation
• Intellectual Property Infringement: You agree to indemnify us against any claims arising from your infringement of intellectual property rights, including copyrights, trademarks, patents, or other intellectual property rights of third parties. This includes claims that content you post or products you sell infringe on third-party rights
• User Content: You agree to indemnify us against any claims arising from user-generated content you post, upload, or share on our platform, including reviews, comments, photos, or other content. This includes claims of defamation, privacy violations, or other harm caused by your content
• Third-Party Claims: You agree to indemnify us against any claims from third parties arising from your use of our platform, your transactions, your interactions with other users, or your actions. This includes claims from sellers, buyers, or other third parties affected by your conduct
• Regulatory Violations: You agree to indemnify us against any claims, fines, penalties, or expenses arising from your violation of applicable laws, regulations, or legal requirements. This includes violations of consumer protection laws, data protection laws, or other regulatory requirements

Scope of Indemnification:

• Defense Costs: Your indemnification obligation includes our reasonable attorney fees, legal costs, court costs, and other expenses incurred in defending against claims, even if the claims are ultimately unsuccessful or withdrawn
• Damages & Settlements: Your indemnification obligation includes any damages, judgments, settlements, or other amounts we are required to pay as a result of claims covered by the indemnification provision
• Cooperation: You agree to cooperate fully with us in the defense of any claims covered by the indemnification provision. This includes providing information, documents, testimony, or other assistance reasonably requested
• Control of Defense: We have the right to control the defense of any claims covered by the indemnification provision, including selecting legal counsel and making strategic decisions, subject to your right to participate in the defense at your own expense
• Settlement Authority: We have the right to settle claims covered by the indemnification provision, and you agree to be bound by such settlements, provided that we do not admit liability on your behalf without your consent
• No Admission of Liability: The indemnification provision does not constitute an admission of liability on our part. We may assert defenses and contest claims while still being entitled to indemnification

Limitations & Exceptions:

• Our Negligence or Misconduct: Your indemnification obligation does not extend to claims arising solely from our gross negligence or willful misconduct. You are not required to indemnify us for our own wrongful acts
• Statutory Rights: The indemnification provision does not affect your statutory rights as a consumer, which may provide protections or limitations under applicable consumer protection or other laws
• Proportional Responsibility: If a claim arises from both your actions and our actions, indemnification may be apportioned based on the relative fault of each party, subject to applicable law
• Jurisdiction Limitations: Indemnification obligations may be limited or modified by applicable laws in certain jurisdictions. In such cases, the indemnification provision will be interpreted to comply with applicable law
• Notice Requirements: We will provide you with prompt notice of any claims covered by the indemnification provision, and you must provide us with prompt notice of any claims you become aware of that may affect us

Examples of Indemnifiable Claims:

• Fraud or Misrepresentation: Claims arising from fraudulent activities, misrepresentation, or deceptive practices on your part
• Product Liability: Claims arising from products you sell (if you are a seller) that are defective, unsafe, or non-compliant with laws
• Privacy Violations: Claims arising from your unauthorized collection, use, or disclosure of personal information of other users or third parties
• Contract Breaches: Claims arising from your breach of contracts with other users, sellers, or third parties in connection with your use of our platform
• Regulatory Actions: Claims, fines, or penalties arising from regulatory actions or investigations related to your use of our platform or your conduct
• Business Interruption: Claims for business losses or interruption caused by your actions, such as system abuse, spam, or other harmful activities

Your Responsibilities:

• Compliance: Comply with all terms, conditions, policies, and laws to minimize the risk of claims that would trigger indemnification obligations
• Insurance: Consider obtaining appropriate insurance coverage to protect against potential indemnification obligations, especially if you are a seller or engage in commercial activities
• Prompt Notice: Notify us immediately if you become aware of any claims, potential claims, or circumstances that may give rise to indemnification obligations
• Cooperation: Cooperate fully with us in defending against claims and provide all information and assistance reasonably requested
• Preventive Measures: Take reasonable measures to prevent actions that could give rise to indemnification obligations, such as following our terms and policies

Indemnification Process: If a claim arises that may be covered by the indemnification provision, we will notify you promptly. You will be required to indemnify us for the claim, including defense costs and any damages or settlements. We will work with you to resolve the claim efficiently, but we retain control over the defense. For questions about indemnification obligations, contact us at support@flintandthread.com or call +91-9063499092.

Governing law and jurisdiction provisions determine which laws apply to our Terms & Conditions and Privacy Policy, and which courts have authority to resolve disputes. This section outlines the legal framework that governs your relationship with us and how disputes will be resolved.

These terms and your use of our platform are governed by the laws of India, specifically the laws of the State of Telangana. Any disputes, claims, or legal proceedings arising from or related to these terms, our platform, or your use of our services will be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

Governing Law:

• Indian Law: These Terms & Conditions and Privacy Policy are governed by the laws of India, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Indian Contract Act, 1872, and other applicable Indian laws and regulations
• State Law: To the extent applicable, the laws of the State of Telangana, India, also govern these terms. State-specific laws and regulations may apply to certain aspects of our services
• Conflict of Laws: In case of any conflict between Indian laws and the laws of other jurisdictions, Indian laws shall prevail. These terms are designed to comply with Indian legal requirements
• Legal Interpretation: These terms will be interpreted and enforced in accordance with Indian law, legal principles, and judicial precedents. Any ambiguities will be resolved in favor of Indian law
• Regulatory Compliance: We operate in compliance with Indian laws and regulations, including data protection laws, consumer protection laws, e-commerce regulations, and other applicable legal requirements
• International Users: International users who access our platform are also subject to Indian law and jurisdiction, although additional laws of their home jurisdiction may also apply to certain aspects

Jurisdiction & Venue:

• Exclusive Jurisdiction: All disputes are subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India. This means that any legal proceedings, lawsuits, or disputes must be filed and resolved in courts in Hyderabad, Telangana
• Competent Courts: Disputes will be subject to the jurisdiction of competent courts in Hyderabad, Telangana, India, which have the authority to hear and decide matters related to these terms and our platform
• Waiver of Other Jurisdictions: By using our platform, you agree to submit to the exclusive jurisdiction of courts in Hyderabad, Telangana, India, and waive any objections to jurisdiction or venue in other courts
• Forum Selection: Hyderabad, Telangana, India is the selected forum for resolving disputes. This forum selection clause is intended to provide clarity and efficiency in dispute resolution
• Service of Process: You agree that legal process, notices, or documents may be served on you at your registered address or email address, and you consent to service of process in accordance with applicable Indian laws
• Multiple Jurisdictions: If you are located outside India, you acknowledge that disputes will be resolved in Indian courts, which may involve additional costs, travel, or other considerations

Dispute Resolution:

• Court Proceedings: Disputes that cannot be resolved through customer support or negotiation may be brought before the courts in Hyderabad, Telangana, India. Court proceedings will be conducted in accordance with Indian procedural laws
• Alternative Dispute Resolution: Before filing court proceedings, parties may attempt to resolve disputes through negotiation, mediation, or other alternative dispute resolution methods, although this is not mandatory
• Consumer Forums: For consumer disputes, you may also have the option to file complaints with consumer forums or consumer protection authorities in accordance with the Consumer Protection Act, 2019
• Arbitration: If arbitration is required or agreed upon, arbitration proceedings will be conducted in Hyderabad, Telangana, India, in accordance with the Arbitration and Conciliation Act, 1996, or other applicable arbitration laws
• Class Action Waiver: To the extent permitted by law, you waive any right to participate in class action lawsuits or representative proceedings against us

Applicable Laws & Regulations:

• Information Technology Act, 2000: Our platform and services are subject to the Information Technology Act, 2000, and related rules and regulations governing electronic transactions, data protection, and cyber security
• Consumer Protection Act, 2019: Consumer transactions on our platform are subject to the Consumer Protection Act, 2019, which provides consumer rights, protections, and dispute resolution mechanisms
• Data Protection Laws: Our data collection, processing, and protection practices are subject to applicable data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• E-Commerce Regulations: Our e-commerce operations are subject to applicable e-commerce regulations, marketplace guidelines, and online transaction rules issued by relevant authorities
• Tax Laws: Transactions on our platform are subject to applicable tax laws, including Goods and Services Tax (GST) laws and other tax regulations
• Other Applicable Laws: Various other Indian laws and regulations may apply to different aspects of our platform and services, including intellectual property laws, competition laws, and sector-specific regulations

International Considerations:

• International Users: If you are located outside India, you acknowledge that these terms are governed by Indian law and disputes will be resolved in Indian courts. You may need to travel to India or engage Indian legal counsel for dispute resolution
• Additional Laws: While Indian law governs these terms, laws of your home jurisdiction may also apply to certain aspects, such as consumer protection, data protection, or export/import regulations
• Enforcement: Judgments or orders from Indian courts may need to be enforced in other jurisdictions, which may involve additional legal processes and costs
• Compliance: We comply with Indian laws and regulations, but international users should also ensure compliance with laws of their home jurisdiction when using our platform

Severability & Enforceability:

• Severability: If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect
• Modification: If a provision is found to be unenforceable, it may be modified to the minimum extent necessary to make it enforceable, while preserving the intent of the original provision
• Legal Validity: These terms are designed to be legally valid and enforceable under Indian law. If any provision conflicts with mandatory Indian law, it will be interpreted or modified to comply with such law
• Waiver: Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future

Legal Questions: If you have questions about governing law, jurisdiction, or legal aspects of these terms, we recommend consulting with qualified legal counsel familiar with Indian law. For general questions about our terms or services, contact us at support@flintandthread.com or call +91-9063499092.