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Frequently Asked Questions

Orders & Tracking

Select your product, choose size and color, click Add to Cart, proceed to Checkout, enter your address, choose a payment method, and confirm your order.

Go to My Orders, select the order, and you will see real-time updates such as Packed, Shipped, Out for Delivery, and Delivered.

Check your SMS, email, or spam folder. If you still didn’t receive it, refresh the app/website and check the My Orders section.

Yes. Orders can be cancelled until they are shipped. Once shipped, cancellation is not available.

You can check updated timelines in My Orders. If it exceeds the expected date, contact our Customer Support for assistance.

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