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Frequently Asked Questions
Find quick answers to common queries about our services and products
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About Flint & Thread
Account & Profile
Orders & Tracking
Shipping & Delivery
Payments & Wallet
Returns & Refunds
Product & Size Guide
Offers, Discounts & Rewards
Wishlist & Saved Items
App & Technical Help
Security & Privacy
About Flint & Thread
What is Flint & Thread?
Are the products on Flint & Thread genuine?
What makes Flint & Thread different from other shopping apps?
Does Flint & Thread provide customer support?
Is the Flint & Thread website free to use?
Account & Profile
How do I create an account on Flint & Thread?
I forgot my password. What should I do?
How do I add or change my delivery address?
Can I use Flint & Thread without creating an account?
Orders & Tracking
How do I place an order on Flint & Thread?
How can I track my order status?
Why didn’t I receive an order confirmation?
Can I cancel my order after placing it?
What should I do if my order is delayed?
Shipping & Delivery
How long does delivery take?
How can I check my delivery status?
What happens if I am not available during delivery?
Payments & Wallet
What payment methods does Flint & Thread accept?
Why did my payment fail?
Is Cash on Delivery (COD) available?
How does the F&T Wallet work?
When will I get a refund after cancelling or returning an order?
Returns & Refunds
What is Flint & Thread’s return policy?
What if I receive a damaged or wrong product?
Product & Size Guide
How do I find the right size for a product?
Are sizes the same for all brands?
How can I check product details like fabric and material?
Offers, Discounts & Rewards
How can I apply a coupon or discount code?
Why is my coupon code not working?
Wishlist & Saved Items
How do I add an item to my wishlist?
Where can I view my wishlist?
Can I access my wishlist on multiple devices?
App & Technical Help
The app is not loading or keeps crashing. What should I do?
I am unable to log in to my account. How can I fix this?
I am not receiving OTP for login or signup. What should I do?
Some features are not working properly. How can I fix this?
How can I report a technical issue or app bug?
Security & Privacy
Is my personal information safe on Flint & Thread?
Does Flint & Thread share my data with third parties?
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